Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the terms that apply when you engage IPLUK Solutions for any of our services, and what happens if you need to cancel or if circumstances change.

This policy applies to all services offered by Indian Professionals in London & UK Ltd ("IPLUK Solutions", "we", "us", "our") through ipluksolutions.com.

Please read this policy carefully before engaging any of our services. By proceeding with any engagement, you confirm that you have read and accepted these terms.

Our Details:
Indian Professionals in London & UK Ltd
Company No. 16609759
Registered Office: 128 City Road, London, EC1V 2NX
Email: hello@indiansinlondonuk.com
WhatsApp: +44 7570 766017
ICO Registration Reference: ZC009011

2. General Principles

2.1 IPLUK Solutions does not charge upfront deposits for initial enquiries or consultations across any of our four core service areas — Real Estate, Marketing, Events, or Career Consultancy.

2.2 Submitting an enquiry form on ipluksolutions.com does not create a contractual or financial obligation on either party.

2.3 A formal engagement — and any associated fees — only begins when both parties have agreed to specific terms in writing. This written agreement will set out the fees, payment schedule, deliverables, and any cancellation terms specific to that engagement.

2.4 The terms below set out the standard refund and cancellation position for each service area. Where a specific written agreement contains different terms, those specific terms will take precedence.

3. Real Estate Services

3.1 Enquiry and Consultation
There is no charge for submitting a Real Estate enquiry or for an initial consultation with our team. You can enquire, discuss your goals, and receive an introduction overview with no obligation and no fee.

3.2 Developer and Partner Introductions
IPLUK Real Estate Services facilitates introductions to channel partners — Godrej Properties, Danube Ltd, and CBRE. IPLUK does not charge buyers a direct advisory fee for these introductions.

Once an introduction has been made and you proceed directly with a developer or channel partner, any reservation fees, booking deposits, or transaction costs are governed entirely by that developer or partner's own terms and conditions. IPLUK has no control over and accepts no responsibility for the refund and cancellation policies of Godrej Properties, Danube Ltd, CBRE, or any other third-party developer or partner.

3.3 Legal and Mortgage Introductions
Introductions to community sponsor solicitors and mortgage advisors — including Temple Solicitors and Mortgage Bazaar — are made at no charge by IPLUK. Any fees charged by those advisors, and their refund and cancellation policies, are entirely between you and the relevant advisor. IPLUK is not a party to those engagements.

3.4 Your Right to Withdraw
You are under no obligation to proceed with any introduction or transaction at any stage. You may withdraw from any Real Estate enquiry at any time before a formal transaction agreement is signed, with no charge from IPLUK.

4. Marketing Services

4.1 No Deposit for Initial Enquiry
There is no charge for submitting a Marketing Services enquiry or for an initial strategy conversation with our team.

4.2 Formal Marketing Engagement
Any formal marketing engagement will be governed by a separate written agreement that sets out specific fees, payment terms, deliverables, and cancellation conditions. The terms below represent our standard position in the absence of a specific written agreement.

4.3 Monthly Retainer Engagements
Where marketing services are provided on a monthly retainer basis:

• A minimum commitment period will be specified in the written agreement
• Fees paid for any commenced month are non-refundable — work begins on receipt of payment and resources are committed
• After the minimum commitment period, either party may cancel by giving 30 days written notice
• Notice must be given in writing to hello@indiansinlondonuk.com
• No refund is issued for the current month upon cancellation

4.4 Project-Based Engagements
Where marketing services are provided on a fixed-price project basis:

• Cancellation before any work has commenced — full refund of any amounts paid, less an administration charge of £50
• Cancellation after work has commenced but before completion — refund of amounts paid less the value of work completed to the date of cancellation, calculated on a pro-rata basis
• Cancellation after project completion — no refund

4.5 Community Distribution
Promotion through IPLUK and IWLUK community channels, once published, cannot be reversed or refunded as the content has already been distributed to community members.

5. Event Management

5.1 No Standard Deposit
IPLUK Event Management does not charge a standard advance deposit for initial event enquiries or consultations.

5.2 Third-Party Venue and Vendor Costs
For event management engagements, where third-party bookings are required — including venue deposits, vendor advances, catering deposits, entertainment bookings, or equipment hire — the following applies:

• Any third-party costs will be communicated to you clearly and in writing before any booking is made on your behalf
• Third-party bookings are made only with your explicit written approval
• Once a third-party booking has been made on your behalf, refunds are subject to that third party's own cancellation and refund policy — not IPLUK's
• IPLUK will use reasonable efforts to recover third-party deposits on your behalf in the event of cancellation, but cannot guarantee recovery

5.3 IPLUK Event Management Fee
Where an IPLUK event management fee has been agreed:

• Cancellation more than 60 days before the event date — full refund of IPLUK's fee, less any non-recoverable third-party costs already incurred
• Cancellation 30 to 60 days before the event date — 50% of IPLUK's fee is retained to cover planning, vendor coordination, and time already committed
• Cancellation less than 30 days before the event date — 100% of IPLUK's fee is retained. Third-party costs are subject to the relevant supplier's cancellation terms
• Cancellation on the event day — 100% of all fees and third-party costs are retained. No refund is available

5.4 Client-Caused Postponement
If you request to postpone an event to a new date:

• Postponement requests made more than 30 days before the event will be accommodated where possible, subject to venue and vendor availability
• Any additional costs arising from postponement — rebooking fees, price increases, or vendor charges — will be passed on to you
• IPLUK's management fee is not refunded in the event of a postponement

5.5 IPLUK-Caused Cancellation
In the unlikely event that IPLUK is required to cancel an engagement due to circumstances within our control, we will provide a full refund of all IPLUK fees paid and will use all reasonable efforts to recover any third-party costs incurred on your behalf.

5.6 Force Majeure
IPLUK is not liable for cancellation or postponement caused by circumstances beyond our reasonable control — including but not limited to extreme weather, venue closure, government restriction, public health emergency, or other force majeure events. In such cases, we will work with you and all third-party suppliers to reschedule the event where possible. Refunds will be subject to what is recoverable from third-party suppliers.

6. Career Consultancy & Professional Networking

6.1 Complimentary First Consultation
The initial career consultation with our team is complimentary — there is no charge and no obligation.

6.2 Ongoing Consultancy Engagement
Where an ongoing career consultancy engagement is agreed:

• Fees and payment terms will be set out in a separate written agreement
• Cancellation before any consultancy work has commenced — full refund of any amounts paid
• Cancellation after consultancy work has commenced — refund of amounts paid less the value of work completed to the date of cancellation
• Community introductions that have already been made cannot be reversed or refunded, as they involve third-party community members

6.3 No Placement Fee
IPLUK Career Consultancy does not charge a placement fee or success fee based on job placement outcomes. Our fees, where applicable, are for consultancy time and community access — not for recruitment outcomes.

7. Service Provider Directory

7.1 Free Listings
Free directory listings carry no fee and therefore no refund or cancellation policy applies. You may request removal of your free listing at any time by contacting hello@indiansinlondonuk.com.

7.2 Paid Tier Subscriptions
Where a paid directory subscription — Bronze, Silver, Gold, or Sponsor tier — has been purchased:

• Paid subscriptions are annual and non-refundable once the listing has been activated and published on the directory
• If your listing is rejected during the approval process before activation, a full refund will be issued within 14 days
• If you wish to cancel a paid subscription after activation, your listing will remain live until the end of the current subscription period — no pro-rata refund is available for the unused portion of the subscription period
• IPLUK reserves the right to suspend or remove a listing that breaches our community standards, without refund, in accordance with our Terms & Conditions

7.3 Tier Upgrades
If you upgrade from a lower tier to a higher tier mid-subscription, the upgrade fee will be charged at the pro-rata rate for the remaining subscription period. The original subscription fee is not refunded.

8. How to Request a Cancellation or Refund

To request a cancellation or refund for any IPLUK Solutions service, please contact us in writing:

Email: hello@indiansinlondonuk.com
WhatsApp: +44 7570 766017
Post: Indian Professionals in London & UK Ltd, 128 City Road, London, EC1V 2NX

Please include in your request:

• Your full name
• The service you are cancelling
• The date of your original enquiry or agreement
• The reason for cancellation (optional but helpful)

We will acknowledge your request within 2 business days and will process any applicable refund within 14 calendar days of confirming eligibility.

Refunds will be issued to the original payment method used unless otherwise agreed in writing.

9. Consumer Rights

9.1 If you are a consumer (an individual acting outside of a business capacity), you may have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in addition to the rights set out in this policy.

9.2 For services agreed and commenced remotely (including via email, WhatsApp, or website enquiry), you may have a 14-day cooling-off period from the date of the written agreement, during which you can cancel without charge — unless you have expressly requested that the service begin within that 14-day period, in which case a pro-rata charge for work completed may apply.

9.3 Nothing in this Refund & Cancellation Policy affects your statutory rights. If you are unsure of your rights, you can seek independent advice from Citizens Advice or the Competition and Markets Authority.

10. Disputes

10.1 If you are unhappy with how a cancellation or refund request has been handled, please contact us at hello@indiansinlondonuk.com and we will do our best to resolve the matter fairly and promptly.

10.2 If we are unable to resolve a dispute directly, you may refer the matter to an independent dispute resolution service or seek legal advice.

10.3 This policy is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last Updated" date at the top of this page will reflect any revisions. Your continued engagement with IPLUK Solutions after any update constitutes your acceptance of the revised policy.

12. Contact Us

For any questions about this policy, please contact us:

Indian Professionals in London & UK Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Email: hello@indiansinlondonuk.com
WhatsApp: +44 7570 766017
Company No. 16609759 · Registered in England & Wales
ICO Registration Ref: ZC009011